What our Customers say...
Recently, late one Saturday evening, my wife made a trip to our basement to prepare a room for a weekend guest, to her surprise when she stepped off the stairs onto the floor she was in standing water. We discovered our water heater had ruptured, not sure how long it had been running. It was apparent that we did not have the ability to remove the water. I made a call to Mark Tyer and within minutes a service person called. And within an hour he was in the basement. They worked until about 1:00 AM on removing water and damaged carpet. They returned Sunday to check equipment, Monday again and began more detailed work in the drying process. We were very pleased with the help they gave us. I would definitely use them again and highly recommend their service.
Looks & smells great!
The team that worked on my house explained everything from the paperwork to the cleanup. They answered my questions whenever I asked.
I am just very happy and I wish it wouldn't have happened, but since it did I am happy that SERVPRO was recommended and that I used your services.
Recently, SERVPRO made and "Emergency Ready Profile" for Boone County, Arkansas which consists of information for several buildings in our county. These buildings included the County Courthouse, Old Federal Building, Office of Emergency Management, County Health Unit, County Road Department, County Library, County Airport and the Airport Hanger, Extension Office, Election Commission and Prosecuting Attorney Office, and the County Sheriff's Office.
The "Emergency Ready Profile" was in great detail which included an emergency action checklist, advanced warning and emergency contacts, main utility information, primary contact information, insurance contact information, property overview, and building access information. The main utility information is extremely helpful because it describes exactly where the "shut off" locations are for the electricity, gas, and water for each building in the county. It goes into further detail by listing the account numbers for the utility services, as well as, contact information for each. In addition, this emergency profile also listed contacts for the insurance company, local hospitals, fire departments, and police departments for our convenience. All the information we would need to assist in an emergency situation is all in one booklet that is separated by building to make it as simple as possible.
Furthermore, SERVPRO does a fantastic job with providing an "Action Checklist" of what to do in the event of an emergency or damage to the building, which will help keep employees safe and help reduce business interruption. SERVPRO did an incredible job putting together the "Emergency Ready Profile" for Boone County, Arkansas. Mark Tyer answered any questions that we had and was very thorough in this process. We couldn't be happier with the work that was done.
I recently had a garage fire at my home. I was uncertain on who to call so I decided to go with SERVPRO. Jason is the person who contacted me. He was very professional & texted me every day on the process, from start to finish. The communication was very professional & they did a great job. The fire smell & cleaning was very good. It took a very short time from start to finish & I'm very happy with their service.
If this ever happens again or if I need a cleaning service I will call them again.
Thank you very much for your service & professionalism.
A++++ highly recommended.
Great service & people! Jamie Marshall was fantastic.
I'm very happy with the work and people at SERVPRO. No complaints. Very professional in all aspects.
My mother had water damage in her home April 29-30. She called SERVPRO and they were quick to get in touch with her and come to her home and evaluate the situation. Jason arranged for a team of service professionals to be at her home and they did an excellent job. They were also excellent at customer service in regards to questions we may have had thru this whole process.
The on-site personnel were helpful and friendly; answering all my questions about the situation when I was feeling completely lost. They made what seemed to be devastating, a very positive experience.
3rd project with this office GREAT service!
I have already used their services again. Very knowledgeable, dependable, and great results.
They were great!
They did a great job, and have made sure we know that they are available until final decisions have been made re: carpeting.
They done a great job. Always asked if I had any questions and took the time to answer and or explain.
Brad is an Insurance Adjuster, and he says: " Yall did a great job and the insured spoke highly of the work and professionalism yall showed. Thank You"
Thanks for all your hard work. You guys did a great job!!
Great service & quality! Jason & Joel were great! Teri helped my daughter a lot.
We are so glad for the help to get our home usable again. Thank you.
Overall I couldn't ask for better service. Every staff member that was involved at my house was top notch. I am impressed!
They all were great and did a wonderful job and was very helpful to me, and very nice. I will recommend them to anyone.
Thank you for responding to the water leak at my Rental Property! Since I was not able to rush over...you did! I appreciate the flexibility and professional service...
Just a note to let you know how thankful we are for the great job your employees did cleaning our home. Their hard work and dedication to help us get back in place is deeply appreciated.
Doug, Justin and Dakota were hard working, considerate of our needs, very polite, and helpful in all circumstances. They go above and beyond to help us and we considered that Great Customer Service. In my opinion they are the best.
Thank you for sending them to do our cleaning.
RE: Mike, Jason, Mark, Doug and Jamie
Just a Note to tell you how Thankful we are to have you guys taking care of our needs after the Flood to our new home that we lived in 6 weeks before the incident.
Doug is a great asset to your company, he has explained the process of drying the areas and so compassionate to us. All the helpers have been courteous and helpful, willing to do anything I wanted and needed. We are so thankful to have your company continuing to help us until the process is complete.
On-site team was very quiet and delightful while they worked.
When the unexpected happens, SERVPRO arrives quickly and helps start the process of recovery. Mike, Jason and Doug took a personal interest in making sure we had answers to our questions. Every team member was professional and seemed to truly care about our family and our home. I would recommend SERVPRO to anyone needing help with Fire & Water Cleanup and Restoration.
The SERVPRO crew did a very thorough job. Joel took care of everything and explained things very well. We are returning to our home confident that things have been restored. Thank You!
SERVPRO did a great job. We were very impressed with their promptness & professionalism. Would refer them again!
Copy Products of Mountain Home's Manager Andy strongly agrees on the Certificate of Satisfaction form that he was very confident in the knowledge and professionalism of the SERVPRO team who performed the services at his business.
The Pastor strongly agreed on the Certificate of Satisfaction that SERVPRO Emergency Response Team took the time to review and discuss the documentation that he was asked to sign. Also the team was very knowledgeable, well-trained and equipped to handle the water loss.
Robert strongly agreed on the Certificate of Satisfaction that he would recommend the SERVPRO team to his friends, family and colleagues. And also the SERVPRO team were prompt, courteous and attentive to his concerns.
The Apartment Manager strongly agreed that the SERVPRO staff was courteous, polite and very professional.
John strongly agreed that SERVPRO of Baxter, Boone, Fulton & Marion Counties on-site personnel clearly explained the cleaning process throughout the duration of the job and he would use SERVPRO for future cleaning and/or restoration needs. "Good Job, Thanks"
Very Satisfied! The crew were very friendly & very helpful!
When asked: "What recommendations would you have to help the SERVPRO Franchise improve its performance in the future?
Cathy wrote: None. It was a pleasant (as it could be) experience. All personnel were helpful & explained all to me. Would definitely use them again!
No damage to cabinets during removal -- very though
Friendly, helpful group. Great job!
Wonderful job by wonderful people. Thanks a lot!
Thank You So Much - Great Job!
After all 10's (strongly agree) on the "Certificate of Satisfaction" survey, Brian say's " You have a very professional team, very pleased with work that was done! Thanks"
"Have been very accommodating" after giving us all 10's on the Certificate of Satisfaction form.
"I couldn't add a thing - all were great" after leaving us all 10's on the Certificate of Satisfaction" form.
Personnel were prompt, courteous, and so helpful! They called before coming, and were flexible to accommodate our schedules.
Thank You guys Great Job!
This team is spot on. Every team member was nice & efficient. I liked that they wore a SERVPRO uniform. Jason Rowe, my project manager, was here the day of the fire to get the process started. Very, Very happy with the company!
SERVPRO is wonderful! We are happy with their work.
The company I work for Sunrise Senior Living uses SERVPRO and like them, I was very happy with the work and employees.
We appreciate the Fast & Professional Service
On behalf of the Vestry and members of St. Andrew's Episcopal Church - "Thank You"- for the expertise and conscientious work that you have provided to St. Andrew's during the repair and restoration of our stained glass window.
To have the professionalism and name recognition of SERVPRO involved in assuring the worshipers and others at St. Andrew's that the scrutiny and remediation of our interior walls is reassuring. In particular we appreciate the extended work periods you scheduled in order to have job done thoroughly and safely - and at no additional charge.
This effective experience with your personnel and SERVPRO here in Baxter County is a fact we will gladly share whenever possible. Mr. Art Williams, who worked with you, sings your praises and we echo that.
Joe was very polite and nice, Travis was very informative and knew his job very well. Both I would recommend again!!
Joel is a wonderful leader and communicator. Very professional crew who did excellent work!
Everyone was super nice and very prompt.
Great people, great work
Came out on Sunday - Very professional!!! Worked hard
"The team did a great job, answered all questions and went above & beyond to please the customer".
Crew: Jason, Troy & John
Extremely Knowledgeable, Courteous & Professional
This company and all workers have done a fantastic job of cleaning smoke & fire damage!
Great service, great results - very professional!
I have NO COMPLAINTS about SERVPRO! When Allstate could not get their "vendor" to come out after my basement was flooded, I asked their "special services" agent if I could call SERVPRO. He gave me permission, and Rick was here promptly!
This process was made easier by the courteous and professional manner in which it was handled by SERVPRO - We are very grateful!
Team was amazing! Even after a long day at another house, they came BACK and worked on my raw sewage until after 9pm. Very courteous, knowledgeable and friendly even after their long day. Also, the team manager was efficient and very clear with pricing and with insurance information. He followed up 3 times, and each time he was clear and what we decided on happened! Kudos to an amazing service team!
I was very distraught and have been treated with courtesy and respect. Thank you for coming here, quickly & took care of my treasures. Roxine
I would recommend SERVPRO to anyone that needs there services.
SERVPRO went over and beyond our expectations! We appreciate all of the hard work into putting our house back in order!